VideoSlots Casino Review

Established in 2011,

Rating: 93%
VideoSlots Casino has a fascinating origin story. One day, a group of Swedish casino lovers were looking for an exciting online casino game to play together. They scoured the internet for hours on end but were unable to find the kind of game they were looking for.

Rather than just giving up, an idea struck and it’s here that they decided to create an online casino platform which would house all their favourite games. Soon after, the VideoSlots Casino was incepted and is now one of the most popular havens for pokies fans globally.

Looking at the casino’s colourful game lobby now, we’re meant to believe that one of the key goals of the creators was to ensure that no one else would experience the same problem the creators faced on that fateful day. With over 1700 games on mobile and this number still growing, VideoSlots has one of the biggest lobbies you’ll find anywhere today.

The company’s welcome bonus has also been a big hit with casino lovers. Claim 11 free spins upon creating a user account, an enticing 100% match of the first deposit up to $200, and $10 extra cash once you deposit the minimum deposit of $10.

An impressive customer support is also another reason this casino is rated so highly and has managed to hit the levels it has especially in the last few years. For example, they’ve won several prestigious awards including the Meister Awards for Best New Casino 2014, Best Gaming Experience 2015, Best Casino 2015, and Best Casino 2016.

We sought to find out more about VideoSlots and below were our findings.

Offers

Incentivizing potential clients to join your company is a big part of building rapport and ultimately a loyal customer base. VideoSlots Casino is no different when it comes to offering these enticing offers.

Opening a free account on the platform will see you rewarded with 11 free spins that you can use on any random game from its lobby. You’ll need to activate these free spins no deposit package within 7 days of setting up your account, after which you must use the bonus within 24 hours. Worth noting is that you can only withdraw a maximum of $10 from any winnings made using the spins.

VideoSlots also offers you a 100% match for your deposit up to $200. To receive this bonus, the minimum amount you can deposit is $10. You must also wager this bonus at least 20 times before you can withdraw funds generated by it.

Lastly, there’s a $10 extra cash on your first minimum deposit of $10. You’ll be required to wager the bonus amount at least 25 times before you can withdraw your winnings.

Games

Videoslots is known for having one of the most extensive game lobbies on the internet. Just as the name suggests, the firm predominantly focuses on pokies. Currently, there are more 1700 mobile-supported games that you can play on your browser without necessarily needing to download any software.

As you can imagine, finding a game in such a huge catalog will definitely prove overwhelming on a normal day. Luckily, VideoSlots Casino has developed a powerful search tool that makes it pretty easy to locate any game within seconds. This tool also comes with several filtering options to enable you narrow down your search to a smaller group of games.

Among the most popular games we spotted during our review included:

  • Immortal Romance
  • Dead or Alive
  • Vikings
  • Raging Rhino
  • Gonzo’s Quest
  • Zeus III

But that’s still not all.

If you believe you have all it takes to play jackpot games, you’ll be pleased to find out the many options that VideoSlots has in store for you. These are games that can make you a millionaire overnight including the hugely popular Mega Moolah, Major Millions, Hall of Gods, Mega Fortune, and Arabian Nights.

What we liked about this casino is that it’s able to send all money made in jackpots in a single payment. This is commendable especially considering that not many casinos support single payments of winnings above $50,000.

All games are instant-play and load quickly on both smartphones and tablets regardless of their operating system. This is particularly a big win for Android users who have, for the longest time, had speed issues when playing online pokies. VideoSlots Casino is even compatible with Blackberry devices!

Software

A sure way of attracting and maintaining clients in the casino business is by working with reputable software suppliers and providing great games. The very first game to launch at Videoslots came from Net Entertainment (NetEnt), a reputable company known for its reliable software and high-quality games.

This was a strong indication of the quality the casino wanted to maintain in the long run. It has since gone to feature games from numerous other well-respected companies like Big Time Gaming, Thunderkick, Play’n Go, Playtech, Betsoft, Microgaming, Push Gaming, Cryptologic, and Aristocat.

Live Casino

The introduction of the live casino in the online casino world was a game changer. It guarantees the experience of a real casino from the comfort of your home. Videoslots Casino introduced this function in 2014. Its games are provided by Net Entertainment which is easily the biggest supplier of live casino in the world with over 20 years’ experience.

Play your favourite games streamed in HD quality from NetEnt’s studios including Live Blackjack, Automatic Roulette and, Live Roulette. What we found interesting here is that the usual crowd noise you’d find in a real casino is replaced by relaxing background music that begins to play immediately you start your game.

Deposit and Withdrawals

Let’s face it, we’re living in precarious times. Sharing your bank or card information with third parties has never been more dangerous. However, this should be the least of your worries when dealing with Videoslots; the company has invested heavily in safety mechanisms to ensure that your data is safe.

For starters, this casino uses SSL data encryption that is verified by the world-renown technology company Thawte. With it, any data exchanged between servers and browsers remains private at all times.

Additionally, Videoslots uses Risk Sentinel which acts as a second layer of protection against third parties that have the capacity to bypass the first layer of security – SSL data encryption.

All the deposits are made directly on their website. The following are the deposit and withdrawal methods:

  • Visa
  • MasterCard
  • Euteller
  • Skrill
  • Neteller
  • Trustly
  • InstaDebit
  • Neosurf
  • Klarna
  • EcoPayz
  • Zimpler
  • SIRU Mobile
  • Instant Banking by Citadel
  • Paysafecard

The first withdrawal you make every day is free; thereafter, a flat fee of $2.50 is charged for any other withdrawal made that day. The best part, however, is that withdrawals are nearly instant. Sure, the VideoSlots website states that it takes less than 12 hours to cashout, but most gamers report faster cashouts, usually 2 hours after initiating the withdrawal process. We can assure that you won’t find many faster casinos anywhere today.

The currencies accepted are EUR, GBP, CAD, USD, NZD, SEK, and NOK.

Loyalty

To inspire loyalty, Videoslots runs a loyalty program it calls the Weekend Booster, previously known as Cashback. The Weekend Booster is a guaranteed win that is paid every Friday based on the number of bets made on games and the return to players (RTP) of the specific games you’ve played. Jackpot games are not included when counting the number of bets wagered. The more bets you make in a week, the more money you stand to get in this program.

Videoslots pays real cash for the Weekend Booster with the most exciting part being that you do not need to wager this money; you can withdraw the paid amount as it is whenever you want.

To be eligible for this offer, you need to have made at least one deposit within that week to. This booster also doesn’t work concurrently with bonuses or promotions run by VideoSlots Casino. As such, if you activate a bonus such as the welcome bonus, you cannot claim the Weekend Booster until the bonus funds are over.

We found this to be a pretty decent and exceptional loyalty program that gives you an opportunity to win up to $300 in a day.

Customer Support

Good customer support is an integral part of running a successful online casino business. It not only helps companies build their credibility but also gives them an opportunity to collect valuable feedback that can be used to improve how it relates with customers.

Videoslots Casino ticks most of the boxes when it comes to the provision of responsive customer service on different platforms.

A detailed FAQ section on its website answers many of the questions gamers may have concerning the use of the casino. The types of questions answered here range from registration, bonuses, security and verification, deposits and withdrawals, games available, and details on how to navigate the mobile site.

In case your question is not covered on the FAQ section, there are several other channels to explore.

First, there’s the call-back option where you can have a customer support specialist call you back. When you click on this option on the website, a form is generated. You’ll be required to fill in the form with details such as your country, phone number, email and, the question you want to be answered before submitting it.

Additionally, VideoSlots offers a 24-hour live chat function which allows you to chat with a rep and request assistance for most immediate needs and issues. To use this option, click the live chat box on the site and fill in the required details.

You can also get assistance through email especially if you have an issue that involves lots of details and explanations. On its website, VideoSlots guarantees responses within 24 hours although our research showed that most queries are resolved within an hour or two via email. You can send an email to the official support address – [email protected]

Finally, if your issue is unique and can only be solved through physical interaction with an employee of the company, VideoSlots gives you the opportunity to do this. Visit the company at its physical address – Europa Business Centre, Level 3-701 Dun Karm Street, Birkirkara, Malta.

Videoslots Casino offers customer service in five different languages: English, Norwegian, Swedish, German and, Finnish.

Verdict

As we summarise our VideoSlots Casino review, we’d like to highlight some of the aspects we liked the most and those that we didn’t fancy much.

First, the huge games catalog was the standout feature for us. Boasting a lobby with over 1700 mobile-friendly games, it’s extremely difficult to lack a game you can enjoy here. The casino focuses mainly on pokies, and so if these are your kind of games, consider having found yourself a paradise.

Also, the fact that reliable gaming software companies provide these games makes VideoSlots an even better platform. All the games we tested and played here were high-quality and looked really good on most mobile devices.

Other features that impressed us were the generous bonuses and promotions as well as reliable customer support that runs 24/7 and is available in multiple languages.

On the flip side, we’d have liked to see an improved welcome bonus package and perhaps more diversity in the types of games available for players that want to try something else other than pokies.

Staying true to their initial vision, VideoSlots has gone the mile to ensure they remain the entertainment destination of choice for thousands of pokies enthusiasts across the world. Sign up for your account today and jumpstart your journey with the free spins without deposit and a 100% match up to $200 bonus.